Terms & conditions
The following terms and conditions govern the use of this website and outline the legal responsibilities and obligations that shall exist between you and Laurel Heath Ltd. By placing an order on this website, you are deemed to have read and agreed these terms and conditions.
Placing an Order
When placing an order, you undertake that any and all information given is accurate and complete.
To amend an order or delivery address, please contact us immediately. We will do our best to make amendments prior to despatch, but we cannot guarantee changes can be made once an order is processed.
All orders are subject to acceptance and product availability. Availability information for products is listed on each individual product description.
Once you have placed an order we will send you an email confirming that your order has been received, but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and Laurel Heath for the sale of our products will only exist once an order has been despatched to you. A separate email will be sent to you confirming the despatch of the item(s).
If for any reason we are unable to fulfil any part of the order, we will notify you as soon as is practical and refund your card within 7 days of so doing. This does not affect your statutory rights.
Prices and availability of goods are subject to change without notice. The advertised delivery charge will be added to your order value unless otherwise stated.
Payment & Taxes
We accept online payment in a secure environment by credit card, debit card or Laurel Heath gift vouchers. We currently accept Visa, Mastercard, Visa Delta, Maestro, Visa Electron and Solo.
All prices are quoted in pounds sterling and are inclusive of VAT.
Special Offers & Promotions
Unless otherwise stated, special offers cannot be used in conjunction with any other promotion nor are they valid for the purchase of sale items or gift vouchers.
If a promotion is valid only for orders over a certain amount, that amount does not include delivery or the cost of a gift box.
Promotion codes cannot be added into an order retrospectively.
FREE GIFTS: If a free gift is added to orders over a certain amount and items are returned so that the order is under the threshold amount, that gift must be returned or it will be charged at the advertised amount. The same is true of any promotion governed by a spending threshold.
FREE DELIVERY AND RETURNS: Unless otherwise stated, all free delivery and free returns promotions are limited to UK addresses. Free delivery applies to UK standard delivery only. Only one free returns label will be provided with each order.
MULTI-BUYS AND BUNDLES: In case of part return of a bundle containing multiple products, the promotion will be void and you will be refunded so that you will have paid full price of the goods kept.
GIFT SETS: As gift sets have discounts worked into their price they may only be returned for a refund or credit note if the entire gift set is returned in full (including items that are normally non-returnable). You may of course exchange individual items in the set for an alternative size or colour of the same style.
Stock permitting, all orders are usually despatched within two working days of the order being accepted.
In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives.
The delivery period stated within which you will receive your order is indicative and, unless otherwise stated, not guaranteed. Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock. In this case, you will only pay a single delivery charge.
If your delivery address is outside of the UK, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information. Please note international shipments may be subject to cross-border inspections by customs authorities.
For our current returns policy please see here.
Your Right to Cancel
You may normally cancel this contract in writing within 14 days of placing the order. If you do cancel the contract within this time, and your order has been despatched, any payments made by you will be refunded in full within 10 days of us receiving the returned products. A refund on your delivery cost only applies to our Standard postage service. You are liable to cover the cost of return postage to us unless a pre-paid label is included in your order.
This right to cancel does not include enhancements to your order such as expedited delivery options or gift boxes or items that fall outside of our returns policy.
Conformity of Goods
We take every care to ensure that the description and specification of our products are correct. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products.
Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.
Copyright & Trademark
The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Laural Heath or its content and technology providers or their respective owners.
The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited without permission.
Disclaimer & Limitations of Liability
Laurel Heath does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation.
To the fullest extent permitted by law and save as provided above, Laurel Heath shall not be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Laurel Heath or any of its members, agents, directors, employees or otherwise) for any indirect, special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.
While Laurel Heath uses reasonable endeavours to ensure that the information on this website is accurate and up-to-date, it does not give any warranty as to its accuracy or completeness and Laurel Heath will not be responsible for any errors or omissions or for the results arising from the use of such information.
While Laurel Heath takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
Further, Laurel Heath will not be responsible nor liable for your use of any other websites which you may access via links within this website. Laurel Heath does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Laurel Heath.
The entire liability of Laurel Heath under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
Laurel Heath will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
Laurel Heath may assign or transfer any of its rights or sub-contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub-contract any of your obligations under these terms and conditions except with the specific permission in writing of Laurel Heath.
No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.
Law & Territory
These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.
This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.
Company Registration Number: 09753295