Returns

How long will it take to deal with my return?

Once your parcel has been received by our team it can take up to 5 working days to fulfil your request. Returns are dealt with in the order in which they are received so returns sent by Recorded Delivery may reach us more quickly but do not progress more quickly through the process.

When we have dealt with your parcel we will confirm this to you by email, assuming you have given us your email address. Please remember that it can take three to four days after we have processed a refund payment for it to appear on your credit card statement.

If, after sending your return to us, you have not received our email confirmation within 7 working days, please contact us at hello@laurelheath.co.uk so we can investigate.

What is your Returns Policy?

We want you to be delighted with your purchase but if you are not you can return any item within 21 days of receipt as long as it is unused and in its original packaging.

We will be happy to exchange the item for a replacement or make a refund which will go onto the card which was used when you made your purchase. We are not able to refund any postage charges but we will send any exchange items free of postage charges.

You have a right to cancel your order within 14 days of receiving your purchase. This 14 day period begins the day after you receive the items from us. Please notify us in writing within 14 days that you wish to cancel your order and that you intend to return the item(s) and we will be happy to offer you a full refund including any delivery charge.

Please ensure you return the item(s) to us within 14 after cancellation. Please provide proof of purchase when returning an item. If you are unable to provide proof of purchase, an exchange or gift voucher to the value of the lowest-selling price for the returned goods will be offered. A refund will be offered regardless if the goods are faulty.

How do I return something?

You can send your return by post. The delivery note that came with your parcel has clear instructions of how to do this. Please complete the reverse side of the delivery note with the details of the items you are returning and enclose the note with your returned parcel.

Please let us know whether you require an exchange or a refund and always include a daytime telephone number and your email address in case we need to contact you about the return.

If you no longer have your delivery note, please include a letter with your name, address, email address and daytime telephone number.  Please let us know what you are returning and why, and whether you want a refund or exchange for another product.

Make sure your items are securely wrapped and send your return to
Returns Department,

Laurel Heath Limited
16 Top Birches,
Love's Farm,
St. Neot’s,
Cambridgeshire,
PE19 6BD

Parcels are returned at your own cost and we strongly recommend you obtain a free certificate of postage from the Post Office as we are responsible for your parcel only once it has been received into our warehouse. Items lost in transit will not be treated as returned.